At Fajal Fashion, we take great care in packaging and dispatching every order so that it reaches you in
perfect condition. We want you to feel completely confident when shopping with us. This Return and
Exchange Policy explains the circumstances under which a return, exchange, or refund is available, and
how to request one.
Eligibility for Return or Exchange
A return or exchange request will only be accepted under the following two conditions:
- Damaged or Defective Product – the item you received is broken, leaking, tampered with, or
otherwise found to be defective upon delivery. - Wrong Item Delivered – you received a product that is different from what you ordered (incorrect
fragrance, size, or item).
Requests made for any reason other than the two conditions above, including but not limited to a change
of mind, dislike of scent, or ordering the wrong item by mistake – will not be eligible for return or
exchange.
Return Windo
You must notify our support team within 7 days of the delivery date. Requests raised after this 7-day The
window will not be entertained under any circumstances.
Conditions for a Valid Claim
- The product must be unused, unopened, and in its original packaging with all seals, labels, and
protective wrapping intact. - Clear photographic or video evidence of the damaged, defective, or incorrect item must be provided at
the time of the claim. - The original order number and delivery details must be shared for verification.
- Claims regarding damage must be raised immediately upon receiving the parcel; do not use or discard
the packaging before contacting us.
How to Request a Return or Exchange
If approved, you will be guided on how to send the item back or receive a replacement/refund
Contact our support team via WhatsApp at +92 371 6463 146 or email at Info@fajalfashion.com
within 7 days of delivery.
Share your order number, a brief description of the issue, and clear photos/video of the product and its
packaging.
Our team will review your claim and respond within 1–2 business days with the next steps.
Refunds
fajalfashion.com
Return & Exchange Policy
Once a claim is approved and, where applicable, the returned item is received and inspected, you may
choose between a free replacement of the same product or a refund. As all orders are placed on a Cash
on Delivery basis, approved refunds will be processed via bank transfer or mobile wallet (e.g.
EasyPaisa/JazzCash) to an account you provide, within 5–7 business days of approval.
Non-Returnable Situations
- Products that have been used, opened, or for which the seal/packaging has been removed.
- Claims raised after the 7-day window has expired.
- Issues caused by misuse, mishandling, or improper storage after delivery.
- Change of mind after the order has been dispatched.
Need Help?
Our customer support team is here to help resolve any issues quickly and fairly. Reach out to us via
WhatsApp at +92 371 6463 146 or email Info@fajalfashion.com, and we will do our best to assist you